The reality is that 1 in 6 emails sent get blocked by the recipient and marked as spam.
This also holds true within the collection world of physical, mailed letters, but even more so when it comes to emails. Each section provides two samples with different tones.Īfter your first barrage of reminders, it’s a best practice that you go “radio silent” for a little while on the delinquent account you’re trying to collect from. Luckily, I’ve drafted up 12 payment reminder sample emails that fit within that sweet spot and will actually work in your collection efforts. Anything beyond that most likely won’t get read. The ideal email copy is between 50 and 125 words has a response rate of 50%. However, you shouldn’t use the same verbiage that you would use in a physical payment reminder letter. Whichever mediums you choose to utilize when sending bills to clients you should replicate when sending your payment reminders. Over one-quarter of consumers want to receive their bills via email. One of the most effective, modern-day channels to utilize is email. It goes back to the age-old cliche, “Don’t put all of your eggs in one basket.” Relying on one type of delivery method will end up backfiring on you. That concept also applies to your payment reminders as well. The point I’m trying to make is that you shouldn’t rely on one delivery method for your collections process. If that’s the case, then there’s a high chance that they prefer receiving their bill in a different format altogether. Or, maybe the client that owes you isn’t a part of the same generation as you.
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